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Flower Express Delivery Shipping Policy

Flowers Express offers door-to-door delivery to most parts of the Philippines. If we cannot deliver to the destination you indicated, our Call Center Agent will immediately inform you that we will not be able to process your order. You will not be charged for unprocessed transactions.

However, there are instances when items ordered and processed may not be successfully delivered to your intended recipient. In such cases, Flowers Express is not liable for delay or non-delivery of your orders and does not entitle you to a refund and/or product replacement. Here are the reasons why we may not be able to fulfill delivery of your orders:

1. Incorrect Recipient Address
Whenever you place an order with Flowers Express, you certify that the delivery details provided is correct and/or accurate. If we determine that the delivery address is invalid, then we will do the following:

  • Flowers Express Customer Service Representative will contact you and inform you that the delivery address originally provided is incorrect and request you to verify the address and/or provide us with a NEW and VALID delivery address.
  • Flowers Express will re-deliver the order based on the NEW address.
  • If the second address you provided is still invalid, Flowers Express Customer Service Representative will contact you regarding the status of your package. We will no longer accommodate re-delivery due to perishable nature of the product.

2. "Refused To Accept" by Recipient.
Whenever you place an order with Flowers Express, you certify that the item ordered will be received by the recipient in good faith.
If a recipient refuses to accept the item, Flowers Express Customer Service Representative will contact you regarding the status of your package. Flowers Express will not re-deliver to the same recipient.
Appropriate delivery charges will be applied if you want the same package to be delivered to a different address and/or consignee.

3. House is Closed.
There are instances when your recipient's house may be closed during the time the order is being delivered. In such cases, we will have it received by the recipient's nearest kin. If this option is unavailable, then we will do the following:

  • Flowers Express Customer Service Representative will contact you to inform you on the status of your order.
  • We will make two (2) attempts to deliver the item within 2 days from the delivery date.
  • Flowers Express Customer Service Representative will contact you to inform you if "the house is closed" after the second and final attempt, and will not re-deliver after such time.

Furthermore, Flowers Express shall be not liable for any loss, delay, non delivery or misdelivery of your orders due to any of the following:

  • Act of God or force majeure including but not limited to strike, war, rebellion, civil commotion, natural disaster or calamity, bad weather condition, acts of public enemies.
  • Act, omission, fault of shipper, its agent, third party claiming interest in the shipment and government agencies with actual or apparent authorities.
  • Nature of the shipment or other characteristic, defect or inherent vice thereof.

Cancellation/ Refund Policy
You have the option to cancel or refund an order subject to the following conditions:

  • If you decide to cancel an order after ordering, FLOWERSEXPRESS.COM.PH will charge a Cancellation Fee of Php 50.00.
  • If you decide to refund an order due to Late Delivery, FLOWERSEXPRESS.COM.PH will refund the delivery charge.
  • If you decide to refund an order due to Product Defect, FLOWERSEXPRESS.COM.PH will refund the product cost.